Reservation Process

TERMS OF LEASE
By signing the Rental Agreement, the User confirms that they have received the vehicle in proper condition for the agreed rental service, including all required equipment and accompanying documentation.
If the vehicle is rented on behalf of a legal entity, the driver who takes possession of the vehicle and signs the contract confirms they are authorized to do so. They accept joint responsibility with the legal entity for fulfilling all obligations outlined in this agreement.
By signing the contract, the User guarantees that they meet the minimum legal age requirement for holding a valid driver’s license and possess all necessary documentation required to operate the vehicle in accordance with the laws of the Republic of Croatia. The User must present the original documents to the Lessor for verification, and a copy will be retained as an annex to the Rental Agreement.
The User is fully responsible for any traffic violations committed during the rental period, including those discovered after the contract has ended.
These General Terms of Lease, along with any annexes, form an integral part of the Rental Agreement. In case of any discrepancies between these General Terms and specific provisions stated in the Rental Agreement, the latter shall take precedence.
The Lessor is PRIZMIĆ D.O.O., registered at Osječka 11, 21000 Split, Croatia, ID number: 94564512418.

1. GENERAL TERMS
1.1 Lessor
The Lessor is PRIZMIĆ D.O.O. as the owner of the brand Prestigio rent a car, a company registered in Croatia with its headquarters at Osječka 11, 21000 Split, Croatia, ID number: 94564512418.
1.2 Lessee
The Lessee is a natural or legal person who rents the vehicle or on whose behalf the vehicle is rented. By signing the Rental Agreement, the Lessee agrees to comply with all provisions of these General Terms and the Rental Agreement.
1.3 Driver
The Driver is a natural person listed in the Rental Agreement who takes possession of the vehicle and is responsible for adhering to all provisions of the General Terms and the Rental Agreement. If the Driver is renting on behalf of a legal entity, they confirm they have the authority to do so and accept joint liability with that entity for fulfilling all contractual obligations. Up to three drivers may be listed in the Rental Agreement.
1.4 Who Can Drive the Vehicle?
To be eligible to drive the rented vehicle, the Driver must:
Be at least 21 years old (If the Driver is between 18-21 years, a Young Driver Fee of €40 per rental, will apply.
Have a valid driver’s license for the rented vehicle category.
Hold a full, valid driver’s license for at least 2 years without major endorsements. If this requirement is not met, the Young Driver Fee will apply.
An additional authorized driver will be charged €5 per day.
1.5 Required Documents
Before renting a vehicle, the User must present original valid identification documents (passport or national ID card) and a valid driver’s license. The Lessor reserves the right to keep copies of these documents as an annex to the Rental Agreement.
1.6 Rental Agreement
The Rental Agreement is a legally binding contract signed before the vehicle is collected. It specifies:
Vehicle make, model, and registration number
Collection and return dates
Rental price and payment method
Additional equipment and services
Insurance coverage included in the price
Terms for damage, immobilization, and other rights and obligations
By signing the Rental Agreement, both parties fully accept these terms.
1.7 Vehicle Condition Report (“Check-out/Check-in Report”)
This is an internal document that records the vehicle’s condition before and after the rental, including:
Mileage and equipment
Fuel level
Any existing damages or defects
The Driver must sign this report at both pickup and return.
1.8 Price List
The Price List is an internal document detailing:
Rental prices for all vehicle categories
Additional insurance and equipment costs
Charges for damages such as scratches, dents, and necessary repairs
The Lessor will charge the User in accordance with this Price List in case of damages or additional services.
1.9 Lessee’s Statement of Damage
If the vehicle sustains damage during the rental period, the Driver must complete and sign the Lessee’s Statement of Damage, documenting the incident.
1.10 Data Protection and Consent Statement
By signing the Rental Agreement, the User agrees to the collection and processing of personal data in accordance with General Data Protection Regulation (GDPR) for the purpose of fulfilling rental obligations.
1.11 Unauthorized Users
Any person not listed in the Rental Agreement as a Lessee or Driver is considered an unauthorized user. Additionally, the following are unauthorized users:
Individuals who do not meet the required age or license criteria
Individuals whose driver’s license has been revoked or suspended
1.12 Vehicle Definition
The vehicle is defined as the exact vehicle listed in the Rental Agreement, including its make, model, and registration number.

2. VEHICLE USE AND USER OBLIGATIONS
2.1 General Obligations
By signing the Rental Agreement, the User acknowledges that they are fully aware of and accept all obligations stated below:
The vehicle must be returned to the agreed-upon location and within the agreed time, in the same condition it was received, including all equipment and at least the same amount of fuel.
If the User wishes to extend the rental period, they must submit a written request to the Lessor at least 24 hours before the rental expires. Failure to do so may result in the vehicle being reported as missing.
The vehicle shall not be overloaded or used for:
Driver training
Towing other vehicles or trailers
Paid passenger transport
Racing, endurance tests, or speed tests
Illegal activities or criminal acts
The vehicle may only be operated by the User and additional authorized drivers listed in the Rental Agreement.
The vehicle is strictly for personal use and may not be sublet, loaned, or transferred to unauthorized users or third parties.
The User must ensure that all drivers are fully informed about these Terms and the Rental Agreement.
2.2 Proper Vehicle Use
The User agrees to:
Use the vehicle responsibly and in accordance with its intended purpose.
Lock the vehicle, close all windows, and take the keys and documents whenever leaving it unattended.
Drive only on public roads and comply with all traffic laws and regulations.
Never operate the vehicle under the influence of alcohol, sedatives, narcotics, hallucinogens, or any substances that impair driving ability.
Not transport more passengers or goods than permitted by the vehicle’s specifications.
Not smoke in the vehicle.
Not modify or alter the vehicle in any way.
2.3 Maintenance and Technical Care
The User must:
Regularly check and maintain all necessary vehicle fluids, including coolant, oil, AdBlue, and tire pressure.
Use only the type of fuel specified for the rented vehicle.
Immediately inform the Lessor if the instrument panel signals a warning or if the vehicle requires mechanical inspection or repair.
Make the vehicle available to the Lessor within Croatia for necessary service, tire replacement, technical inspections, or registration renewal.
2.4 Geographic and Financial Responsibilities
The vehicle may not be driven outside Croatia unless prior approval is obtained from the Lessor. A cross-border fee may apply as per the Price List. If this restriction is violated, all insurance coverage may become void.
The User is responsible for all costs related to vehicle operation, including but not limited to:
Fuel
Highway tolls and bridge tolls
Parking fees
Traffic fines and violations
The Lessor reserves the right to charge the User for any traffic or parking violations incurred during the rental period, along with administrative handling fees, without prior notice. Charges will be applied to the payment method provided in the Rental Agreement.
2.5 Legal Responsibilities
The User does not acquire ownership rights over the rented vehicle but only the right of use in accordance with the Rental Agreement and these Terms.
The User is fully responsible for the vehicle throughout the rental period, whether in motion or parked.
If the Lessor compensates any damages caused to third parties due to the vehicle’s use, the User agrees to reimburse the Lessor for all related costs, including interest and administrative fees.
If the User is a legal entity, they may, with prior written consent from the Lessor, authorize their employee(s) to use the vehicle. However, the legal entity remains fully responsible for the vehicle and any damages incurred by the authorized driver(s).

3. DAMAGE AND LOSS OF DOCUMENTATION, SPECIAL OBLIGATIONS OF USERS IN CASE OF DAMAGE, MALFUNCTION, TRAFFIC ACCIDENT, THEFT, AND LOSS OF DOCUMENTATION
3.1 User Responsibility for Damage and Loss
The User is responsible for any damage to the rented vehicle, missing equipment or tools, as well as the loss of vehicle documentation, license plates, or keys. The User shall cover the full cost of repair and replacement in the following cases:
Damage to the engine and mechanical parts due to negligence (e.g., lack of oil, coolant, or other essential fluids).
Damage to the sump, clutch (burnt clutch), undercarriage, or interior of the vehicle.
Burned seats, incorrect fuel usage, or other failures due to improper handling.
Loss or damage of vehicle documents, license plates, or keys.
Towing costs, diminished vehicle value, and daily rental loss (up to 30 days) during repair.
The User must operate the vehicle according to the manufacturer’s instructions, including using the correct fuel type. Any damage caused by failure to comply with these instructions is not covered by insurance and remains the User’s responsibility.
3.2 Obligations in Case of Damage, Malfunction, Traffic Accident, or Theft
In the event of an accident, damage, theft, or engine malfunction, the User must:
a) Prevent further damage until the Lessor takes over the vehicle.
b) Collect personal details of all involved parties (name, address, ID, driver’s license number, insurance details, contact information).
c) Secure or remove the vehicle before leaving it.
d) Notify the police and obtain an official report, even in cases of minor damage.
e) Inform PRIZMIĆ D.O.O. immediately.
f) Call and wait for police officers if there are injuries or clear fault of another party.
g) Submit all police reports and breathalyzer test results upon vehicle return.
h) Complete the Lessee’s Statement of Damage and provide a copy of the driver’s license (both sides).
If the User fails to comply with these obligations, they bear full financial responsibility for all resulting damages, including repair costs and rental loss (up to 30 days), regardless of fault or additional insurance coverage.
3.3 Repairs and Unauthorized Actions
The User must notify PRIZMIĆ D.O.O. of any accident, damage, or malfunction immediately.
The User is prohibited from organizing or conducting repairs without written consent from PRIZMIĆ D.O.O., except to prevent further damage.
In the case of a major accident or hidden damages, the User must request a police report and undergo an alcohol test.
3.4 Vehicle Theft or Loss of Documentation
In the event of theft or disappearance of the vehicle, the User must immediately contact the police and request a police report.
The User must notify PRIZMIĆ D.O.O. without delay.
The cost of reissuing lost vehicle documentation is charged to the User according to the Lessor’s price list.

4. VEHICLE MAINTENANCE
4.1 General Maintenance Obligations
The User is responsible for maintaining the vehicle in good condition and must regularly check:
Engine performance
Fluid levels (oil, coolant, AdBlue, etc.)
Tire pressure
Failure to perform these checks makes the User liable for any resulting damages.
4.2 Technical Inspection During Rental
If the rented vehicle requires a scheduled technical inspection during the rental period (due to mileage or vehicle notifications), the User must inform PRIZMIĆ D.O.O. and make the vehicle available within the Republic of Croatia. If agreed upon, a replacement vehicle may be provided.
4.3 Vehicle Condition and Reporting Issues
By signing the Rental Agreement, the User confirms that the vehicle was received in technically sound condition with all necessary equipment. The User must promptly report any issues affecting the vehicle’s functionality or safety, such as:
Worn tires
Damaged body parts (e.g., mirrors)
Burnt-out bulbs
Any other faults impacting driving safety
Failure to report such issues will result in the User bearing responsibility for any damage incurred.
4.4 Responding to Vehicle Warnings
The User must immediately notify PRIZMIĆ D.O.O. if the vehicle displays any warning signs, including:
Scheduled service or inspection alerts
High engine temperature
Unusual noises (e.g., brake pad scraping)
Oil leakage or other mechanical concerns
Failure to report these warnings makes the User liable for any resulting damages.
4.5 Reimbursement for Maintenance Costs
PRIZMIĆ D.O.O. will reimburse the User for necessary expenses related to:
Oil and lubricants
Regular technical inspections
Minor repairs (excluding car washes)
Reimbursement is only granted if:
The expense was pre-approved in writing by PRIZMIĆ D.O.O.
The User provides a valid invoice with the correct company details.
If the User unnecessarily replaces parts or conducts unauthorized repairs, PRIZMIĆ D.O.O. reserves the right to refuse reimbursement.

5. RENTAL PAYMENT
5.1 When concluding the Rental Agreement, the User is required to present a valid credit card as a payment guarantee.
5.2 The User agrees to the pre-authorization of the credit card in an amount determined by the category of the rented vehicle. The pre-authorized amount will not be charged to the Lessor’s account but will remain blocked on the User’s account. Once the rental is completed and all expenses have been paid, including those specified in section 5.7 of these General Terms of Lease, the card-issuing bank will release the pre-authorized amount. The timing of this release depends on the card-issuing bank and is not controlled by the Lessor.
5.3 The credit card holder must be present when collecting the rented vehicle, and their details must be listed in the Rental Agreement as the Lessee or Driver. The use of a credit card as a payment guarantee is not possible without the presence of the cardholder.
5.4 The User is obligated to pay the basic rental price, any additional services they have contracted (e.g., child seat, GPS, after-hours fee), as well as all other applicable fees, services, and costs specified in the Rental Agreement.
5.5 Accepted payment methods include: credit card, electronic/debit card, banknotes, or transaction payment (subject to prior approval by the Lessor).
5.6 If the User settles the rental costs using a credit card, they authorize the Lessor to charge the rental costs directly to the credit card, without the need for a signed receipt.
5.7 By signing the Rental Agreement, the User authorizes the Lessor to charge the credit card for any indemnity costs up to the amount of the damage excess or the full amount of damage if the User has not complied with the terms of the General Terms of Lease in accordance with the agreed insurance package.
5.8 The User agrees to have their credit card charged, or to provide an alternative method of payment, for any repairs, breakdowns, or other costs that arise after the vehicle is returned, provided the User did not inform the Lessor of such issues upon return.
5.9 If the User settles their rental obligations based on a submitted offer from the Lessor, they must pay the indicated amount within the deadline and according to the terms specified in the offer.
5.10 The User agrees to settle the invoice at the time of collecting the vehicle, or no later than when returning the vehicle, based on the details specified in the Rental Agreement. The payment is due in accordance with the active Price List at the time of signing the Rental Agreement. In case of late payment, the User will be charged legal default interest and reminder costs. If the vehicle is returned to a location other than the original pick-up point, the final rental price will be calculated at the Lessor’s branch where the vehicle was returned.
5.11 By signing the Rental Agreement, the User accepts responsibility for the payment of all items in the Agreement, which includes:
Lessee
Drivers (if the Lessee refuses to pay in full or in part for obligations under the Rental Agreement).
5.12 All amounts specified in the Rental Agreement will be calculated in Euro (EUR). In case of currency conversion, the middle exchange rate of the Croatian National Bank (HNB) will be applied, unless otherwise agreed.
5.13 By signing the Rental Agreement, the User accepts that the invoice for the services provided will be delivered via email.

6. INSURANCE / COVERAGE / DAMAGES
6.1 All vehicles are insured against liability for damage caused to third parties.
6.2 Liability for Damages / Damage Excess (Franchise)
The User’s liability, except for the loss of additional equipment and vehicle parts, may be limited to the amount of the damage excess (franchise) by paying a predefined fee according to the Lessor’s Price List, as specified in the Rental Agreement. This limitation applies only if the User has not caused the damage through violation of these General Terms of Lease, the Rental Agreement, legal regulations, or through intentional or improper use of the vehicle.
6.3 Upon return of the vehicle, the Lessor’s employee will inspect it for any damage, compare it with the Vehicle Condition Report from the moment of collection, and charge the User for the cost of indemnity according to the valid Price List of PRIZMIĆ D.O.O.
6.4 If the damage is such that the cost of indemnity cannot be immediately assessed, the Lessor will request an official estimate of the necessary repairs, which will serve as the basis for any charges to the User.
6.5 CDW (Collision Damage Waiver) – Risk Fee with Damage Excess
By paying this fee, the User’s liability for damage to the vehicle is limited to the amount of the damage excess, provided the User complies with all provisions of these General Terms of Lease. The CDW coverage does not include damages such as:
Destruction/damage to tires, rims, or rim covers
Damage to the vehicle’s undercarriage or interior
Damage to windows
Damages for which the User did not provide a police report to the Lessor
6.6 TP (Theft Protection) – Fee for Vehicle Theft Risk with Damage Excess
By paying this fee, the User’s liability for damage caused by vehicle theft is limited to the amount of the franchise/damage excess, provided the User complies with all provisions of these General Terms of Lease.
6.7 CDR (Collision Damage Reduction) – Partial Reduction of Damage Excess
By paying an additional fee for CDR, the User’s liability for damage is partially reduced according to the Lessor’s Price List. In this case, the User will pay a reduced damage excess if all terms are complied with. The CDR coverage does not include damages such as:
Destruction/damage to tires, rims, or rim covers
Damage to the undercarriage or interior (unless the interior is damaged in an accident)
Damage to windows
Any damage incurred without presenting a police report
The CDR coverage does not exclude the obligation to report any damage to both the police and the Lessor.
6.8 SCDW (Super Collision Damage Waiver) – Reduction of Damage Excess
By paying the SCDW fee, the User’s liability for the damage excess (as detailed in sections 6.5 and 6.7) is entirely eliminated, provided all conditions of the General Terms of Lease are met. SCDW coverage does not cover:
Destruction/damage to tires, rims, or rim covers
Damage to the undercarriage or interior (unless caused by an accident)
Damage to windows
Damages for which the User failed to present a police report
SCDW coverage does not absolve the User from the obligation to report damage to the police and the Lessor.
6.9 WUG (Wheels, Undercarriage & Glass Insurance)
By paying this fee, the User’s liability for the destruction or damage of tires, rims, undercarriage, and windows is covered. However, the User is still required to report any such damage to both the police and the Lessor, obtaining a police report in the process.
6.10 PAI (Personal Accident Insurance)
The User can opt for personal accident insurance by paying a daily fee. This coverage insures the driver and passengers against accidents resulting in death or permanent disability, in accordance with the terms outlined by the insurance provider with which PRIZMIĆ D.O.O. has an active policy.
6.11 In order to limit liability or reduce the damage excess, the User must provide proof that the vehicle was used in compliance with the General Terms of Lease, the Rental Agreement, and all relevant legal regulations. This proof must include reliable documentation such as a police report or European accident report, which must be presented no later than when returning the vehicle. Failure to provide this documentation will prevent the User from benefiting from the liability limitation or reduction of the damage excess.
6.12 Loss of Right to Limitation of Liability
Damages caused intentionally or through gross negligence by the User are not covered by any insurance or coverage and will be charged in full to the User.
6.13 The User remains liable for the cost of indemnity, regardless of whether they have opted for CDW, TP, CDR, WUG, SCDW, or any other insurance package, if:
The User drove under the influence of alcohol, drugs, or narcotics
The User drove the vehicle in an unsafe or unsuitable condition
The damage occurred due to mechanical failure, improper use, or lack of necessary fluids (e.g., engine oil, transmission fluid, coolant)
The vehicle was used for racing or testing
The vehicle was driven by an unauthorized driver or one without a valid license
There was a violation of cross-border restrictions
The vehicle was overloaded or improperly loaded
6.14 Payment for CDW, TP, CDR, WUG, SCDW, and PAI coverage does not cover damages due to war, riots, or loss/damage of vehicle equipment (keys, documentation, etc.).
6.15 Any coverage or insurance contracted by the User with a third party is not binding on PRIZMIĆ D.O.O.
6.16 The User’s liability for loss of vehicle parts, accessories, keys, or documents is not covered by any of the insurance packages, except when the loss results from an accident.
6.17 The User is responsible for personal belongings left in the vehicle and has no claim against the Lessor for any loss or theft of these items.
6.18 Damage Handling Fee (DHF)
A Damage Handling Fee is charged for the processing of any damage to the vehicle during the rental period, as per the applicable Lessor price list. This fee is charged regardless of whether indemnity is paid or a damage excess is applied.
6.19 Insurance Packages:
BASIC PROTECT: Includes CDW and TP.
MEDIUM PROTECT: Includes CDW, TP, CDR, and WUG.
PREMIUM PROTECT: Includes CDW, TP, SCDW, WUG, PAI, and DHF.
 
7. ADDITIONAL SERVICES AND SUITABILITIES
7.1 Road Assistance (RA)
RA – Road Assistance provides technical support in case of vehicle immobilization during the rental period.
RA Coverage: If the User selects RA when signing the Rental Agreement, PRIZMIĆ D.O.O. will:
Provide necessary assistance upon the User’s request via the designated technical support number.
Arrange towing services to the nearest service center or branch at no cost to the User. However, if the immobilization results from the User’s fault (e.g., incorrect fuel, flat or damaged tire, clutch damage, lost keys, or the vehicle being stuck), towing costs will be charged in full according to the Price List.
Without RA Coverage: If the User has not opted for RA and the vehicle becomes immobilized, any assistance provided by PRIZMIĆ D.O.O. will be charged in accordance with the Price List, including towing service costs.
7.2 Cross-Border Permission
The User is not permitted to take the rented vehicle outside the Republic of Croatia without prior written approval from PRIZMIĆ D.O.O.
If permission is granted, it will be explicitly stated in the Rental Agreement, and a fee will be charged according to the Price List.
If the User crosses the border without informing PRIZMIĆ D.O.O., all insurance coverage under the Rental Agreement becomes invalid.
The following countries are strictly prohibited for travel: Kosovo, Albania, North Macedonia, Greece, Romania, Bulgaria, Moldova, Ukraine, Belarus, Turkey, Estonia, Latvia, Lithuania, and Russia.
Exceptions may be granted with explicit written permission in the Rental Agreement; otherwise, the User assumes full liability and loses all insurance coverage.
7.3 Ferry/Island/Transit Permission (FIT)
The User must inform PRIZMIĆ D.O.O. if the vehicle will be transported by ferry, driven on an island, or passing through Neum (Bosnia and Herzegovina).
A fee may apply, as per the Price List.
If the User does not notify PRIZMIĆ D.O.O. but proceeds with ferry transport, island travel, or transit through Neum, all insurance coverage becomes invalid.
7.4 One-Way Rental Fee
If the User returns the vehicle to a location different from the original pick-up location, a one-way rental fee will be charged according to the Price List.
7.5 Fuel Options
Standard Fuel Policy: The User must return the vehicle with at least the same fuel level as when it was rented. If the fuel level is lower, PRIZMIĆ D.O.O. will charge the User for the missing fuel as per the Price List.
Prepaid Fuel Option: The User may choose to pay upfront for a full tank of fuel and return the vehicle empty, eliminating the need for refueling before drop-off. No refunds are provided for unused fuel.
7.6 Local Delivery and Collection
Upon request, the User may have the vehicle delivered to or collected from a specific address, subject to PRIZMIĆ D.O.O.’s approval.
This service incurs an additional charge as per the Price List.
7.7 After-Hours Service Fee
If the User collects or returns the vehicle outside of PRIZMIĆ D.O.O.’s standard working hours, an additional fee will be applied according to the Price List.
7.8 Replacement Vehicle
In case of a breakdown, accident, or other circumstances rendering the vehicle unusable, PRIZMIĆ D.O.O. will provide a replacement vehicle within a reasonable timeframe.
The same terms and conditions from the original Rental Agreement apply to the replacement vehicle.
7.9 Young Driver Fee (YDF)
A Young Driver Fee applies if the primary or additional driver is under 21 years of age, as specified in the Rental Agreement.
This fee is charged according to the Price List.
7.10 Additional Driver
A second driver can be added free of charge, provided their details are included in the Rental Agreement.
7.11 Child Safety Equipment
Baby seats, child seats, and booster seats are available for rental at €5 per day, with a maximum charge of €50 per rental period.
Installation of these seats is the User’s responsibility.
7.12 ALL-INCLUSIVE PACKAGE
For Users seeking a hassle-free rental experience, PRIZMIĆ D.O.O. offers an ALL-INCLUSIVE PACKAGE, which includes:
✅ FULL PROTECT (Excess: €0.00, Security Deposit: €0.00)
✅ Cross-Border Permission
✅ Ferry/Island Transit Fee
✅ Roadside Assistance
✅ Unlimited Kilometers
✅ One Additional Driver (free of charge)
✅ Free Cancellation
✅ Pay On Arrival
💳 Debit cards accepted
This package ensures complete peace of mind with no hidden fees or security deposits.

8. DOCUMENTS AND ADDITIONAL EQUIPMENT
8.1 Vehicle Documents and Standard Equipment
All vehicles rented by PRIZMIĆ D.O.O. come equipped with the necessary documents and standard equipment required for legal operation. The User is responsible for the safekeeping of these documents and equipment throughout the rental period.
8.2 Additional Equipment
If the User opts for any additional equipment (e.g., GPS, Wi-Fi hotspot, child seat, booster seat) when signing the Rental Agreement, they assume full responsibility for its proper use and condition during the rental period.
8.3 Loss or Damage
In the event of loss, theft, or damage to any vehicle documents, standard equipment, or additional equipment, the User will be liable for the full cost of replacement or repair in accordance with PRIZMIĆ D.O.O.’s Price List.

9. TRAFFIC OFFENSES / PARKING PENALTIES
9.1 User Responsibility
The User is fully responsible for any traffic violations, parking fines, toll violations, or other penalties incurred during the rental period.
9.2 Payment of Fines and Penalties
If the User fails to pay any penalties, PRIZMIĆ D.O.O. reserves the right to charge the full amount of the fine, along with applicable administrative fees, in accordance with the Price List.
9.3 Notification to Authorities
In the event that PRIZMIĆ D.O.O. receives official notice of a traffic or parking violation committed during the rental period, it may:
Notify the User of the violation, and
Provide the necessary information to the relevant authorities, as required by law.
9.4 Administrative Fees
To cover the costs associated with processing and forwarding violation notices, PRIZMIĆ D.O.O. will charge the User an administrative fee, as stated in the Price List.
9.5 Direct Charges to the User
If PRIZMIĆ D.O.O. is required to pay any fines or penalties on behalf of the User, the full amount, along with any interest, processing fees, or other costs, will be charged to the User without prior notice.
9.6 Compliance with Legal Regulations
All state taxes, fees, and related costs will be collected in accordance with applicable laws and regulations.
 
10. TERMINATION OF THE RENTAL AGREEMENT
10.1 Right to Terminate
PRIZMIĆ D.O.O. reserves the right to terminate the Rental Agreement at any time and immediately reclaim the rented vehicle if:
The User fails to comply with the terms of the Rental Agreement or these General Terms of Lease, or
The vehicle is damaged due to the User’s negligence or misuse.
10.2 Consequences of Termination
Upon termination, all outstanding claims against the User, including fees, damages, and penalties, become immediately due.
10.3 No Waiver of Additional Rights
The termination of the Rental Agreement does not affect other legal rights of PRIZMIĆ D.O.O., as outlined in the General Terms of Lease and the Rental Agreement.
 
11. DATA PROTECTION
11.1 Confidentiality of the Rental Agreement
All provisions of the Rental Agreement are considered confidential information in accordance with applicable data protection regulations.
11.2 Collection and Processing of Personal Data
By signing the Rental Agreement, the User consents to the collection, use, and processing of their personal data by PRIZMIĆ D.O.O. for the following purposes:
Providing rental services and evaluating future rental eligibility.
Compliance with legal obligations, including submitting necessary data to relevant state authorities, law enforcement, and other public bodies.
Fraud prevention, credit recovery, and complaint handling through third parties acting on behalf of PRIZMIĆ D.O.O..
Customer service improvement, including surveys and feedback analysis.
All personal data is processed in compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and applicable Croatian laws.
11.3 Data Security Measures
PRIZMIĆ D.O.O. implements strict technical, organizational, and security measures to protect the User’s personal data from unauthorized access, misuse, or disclosure.
11.4 User Rights
The User has the right to:
Request access, modification, blocking, or deletion of their personal data.
Withdraw consent for data processing at any time by contacting the Personal Data Protection Officer via the contact details available on www.rentacar-prestigio.com.
11.5 Privacy Policy
Further details on how personal data is handled are outlined in the Privacy Notice, available on www.rentacar-prestigio.com or in hard copy at all PRIZMIĆ D.O.O. rental locations.
 
12. VEHICLE COLLECTION AND RETURN
12.1 Vehicle Collection
Upon signing the Rental Agreement, PRIZMIĆ D.O.O. undertakes to provide the User with a vehicle that is in technically sound and fully functional condition, along with all necessary documentation, accessories, and mandatory equipment.
By signing the Rental Agreement and Vehicle Condition Report, the User confirms that they have received the vehicle in good condition, with the associated equipment and documentation, and that they accept the rental price and all terms and conditions.
12.2 Inspection Upon Collection
The User must inspect the vehicle and its equipment upon collection and immediately report any visible defects to the Lessor. Any such defects will be recorded in the Vehicle Condition Report.
12.3 Vehicle Return
The User is required to return the vehicle:
At the agreed location and time stated in the Rental Agreement.
In the same condition as when it was collected, with the same documents, equipment, and accessories provided at the start of the rental.
With the same fuel level as at the time of collection.
Failure to return the vehicle with the required fuel level may result in additional refueling charges, as per the Lessor’s Price List.
12.4 Loss of Documents, Keys, or Equipment
Loss of vehicle documents, keys, license plates, or equipment is not covered by any insurance package. The User will be fully responsible for all associated costs in accordance with the Lessor’s Price List.
If the User refuels the vehicle with an incorrect fuel type, they will be responsible for all resulting damages and repair costs.
12.5 Collection and Return Outside Working Hours
Vehicle collection and return are available during standard working hours at PRIZMIĆ D.O.O. branches.
Outside working hours, collection or return is possible for an additional charge, as per the Lessor’s Price List.
Delivery or collection of the vehicle at a non-branch location is available upon prior arrangement and may incur additional fees based on distance.
12.6 Responsibility for the Vehicle Until Inspection
If the User returns the vehicle outside of working hours, they remain fully responsible for the vehicle until it is physically inspected by PRIZMIĆ D.O.O. employees.
This includes liability for:
Vehicle damage occurring between the time of return and inspection.
Traffic or parking violations incurred before the vehicle is checked in by the Lessor.
12.7 Late Vehicle Return
If the User fails to return the vehicle on time, the Lessor reserves the right to recalculate the rental charges based on the extended usage period, as per the Lessor’s Price List.
 
13. OTHER PROVISIONS
13.1 Language and Interpretation
If these General Terms and Conditions are available in multiple languages, the Croatian version shall prevail in the event of any discrepancies in interpretation.
13.2 Jurisdiction and Dispute Resolution
In the event of a dispute arising from or related to the Rental Agreement, the competent court in Split, Republic of Croatia, shall have exclusive jurisdiction.
13.3 Availability
The General Terms and Conditions are publicly available:
In all Prestigio Rent a Car branches.
On the official website: www.rentacar-prestigio.com.
For any inquiries, please contact us at info@rentacar-prestigio.com.